Ar99 FAQ — answers to all your questions
All answers in one place

To register at ar99, you need an active Bangladeshi mobile number, a strong password, and your full name and date of birth. Registration is completely free and takes just a few minutes. Your account is activated via OTP verification.

• Active Bangladeshi mobile number
• Full Name & Date of Birth
• Strong password (at least 8 characters)
• Must be at least 18 years old

No, ar99 allows only one account per mobile number. If you attempt to create multiple accounts with the same number, the system will automatically block it. If multiple accounts are detected, both may be permanently closed.

KYC (Know Your Customer) verification is a key part of ar99's security policy. It helps prevent fraud and keeps your account protected. Large withdrawals typically require submission of a national ID or passport. The process is usually completed within 24 hours.

On the login page, click "Forgot Password?" Enter your registered mobile number and you'll receive an OTP code. Enter the code, then set a new password. The whole process takes just 3 to 5 minutes.

If your account is suspended, contact ar99 Live Support immediately. The support team will explain the reason, and once you submit the required documents, the account is typically reactivated within 24 to 48 hours. If the account was permanently closed due to a policy violation, opening a new account will not be possible.

ar99 supports the most popular mobile banking methods in Bangladesh:

• bKash — the fastest and easiest option
• Nagad — instant credit
• Rocket (DBBL) — a reliable alternative
• Bank Transfer — for larger amounts

Deposits via all methods are generally credited to your account within 1 to 5 minutes.

The minimum deposit at ar99 is just BDT 500, making it very accessible for gamers in Bangladesh. Maximum deposit limits vary by payment method. For bKash and Nagad, the daily maximum is typically BDT 30,000 to BDT 50,000. For larger amounts, use bank transfer.

Deposits are usually credited within 1 to 5 minutes. If it takes longer than 15 minutes:

• Collect your payment transaction ID.
• Reach out to ar99 Live Support and provide your transaction ID.
• The support team typically resolves issues within 15 to 30 minutes.

Keeping a screenshot of your payment confirmation helps resolve issues faster.

ar99 does not charge any deposit fees. However, mobile banking providers such as bKash and Nagad may apply a small service charge based on their own policies. This is determined by the respective mobile banking app and is outside ar99's control.

Withdrawals at ar99 are processed very quickly. Funds sent via bKash and Nagad typically arrive within 15 minutes to 2 hours. Bank transfers may take 1 to 2 business days. Slight delays may occur during peak hours.

The minimum withdrawal at ar99 is generally BDT 500. Maximum withdrawal limits vary by method. KYC verification must be completed before making large withdrawals. Winnings from bonuses require the wagering requirements to be met before withdrawal.

Common reasons for withdrawal rejection:

• KYC verification not completed
• Bonus wagering requirements not yet met
• Account details and payment account name do not match
• Account under review due to suspicious transactions

For any issue, contact Live Support for a quick resolution.

When you open a new account at ar99 and make your first deposit, the welcome bonus is activated automatically. You can find the full bonus amount and terms on the Promotions page. Make sure to read the wagering requirements and expiry date before using the bonus.

A wagering requirement is the condition that you must place a certain amount in bets before withdrawing bonus funds. For example, a 5x wagering requirement means you need to bet five times the bonus amount. So if you receive a BDT 1,000 bonus, you must place BDT 5,000 in bets before withdrawing it.

Share your unique referral link with friends through ar99's referral program. When a friend registers and makes their first deposit, you earn a bonus. Full details on referral bonus amounts and terms are available on the Promotions page. The more you refer, the more you can earn.

ar99's daily cashback offer is available to active members. Place a set amount in bets each day and receive a percentage of your losses back as cashback. Cashback rates and terms are updated regularly on the Promotions page. Log in daily to see the latest offers.

ar99 offers an extensive game library that includes:

• Live Casino — baccarat, roulette, and blackjack with real dealers
• Slot Games — thousands of slot machines
• Sports Betting — cricket, football, tennis, and 30+ more sports
• Virtual Sports — virtual matches running 24/7
• Table Games — poker, Teen Patti, and more

Yes, ar99 is fully mobile-friendly. All games can be played directly in the browser on both Android and iOS devices — no separate app download required. For the smoothest gaming experience, use a stable internet connection and an up-to-date browser.

In live betting, odds change in real time based on match conditions, score, and time elapsed. Higher odds mean higher returns but a lower chance of winning. ar99 uses decimal odds format, which is easy to understand — simply multiply your bet amount by the odds to get your total potential return.

ar99's system saves your session automatically if the connection drops. When you reconnect, you can continue the game from where you left off. If the connection is lost mid-round in a Live Casino game, the round result is saved on the server and will be visible once you return.

Yes, ar99 stores all your personal information with the highest level of security. 256-bit SSL encryption is used, ensuring bank-grade protection. Your data is never shared with third parties. Read our Privacy Policy page for more details.

Go to Account Settings, navigate to the "Security" section, and enable two-factor authentication. Each time you log in, a one-time OTP will be sent to your mobile for identity verification. With 2FA active, no one can access your account even if they know your password.

If you notice any suspicious activity, immediately:

• Change Your Password.
• Log out of all devices.
• Contact ar99 Live Support.
• Enable 2FA if you haven't done so yet.

ar99's support team will help secure your account quickly.

ar99 takes responsible gaming seriously. You can set your own daily/weekly deposit and betting limits at any time. You also have the option to temporarily suspend your account via Self-Exclusion. To learn more, Responsible Gaming View the page.