Ar99 is a trusted and secure online gaming platform for users in Bangladesh. We believe your privacy is a fundamental right. This Privacy Policy ("Policy") explains how ar99 collects your personal information, the purposes for which it is used, and how it is kept secure.
By registering, logging in, or using any service on the ar99 platform, you are considered to have read and agreed to the terms of this Privacy Policy.
Notice
This Privacy Policy may be updated from time to time. You will be notified directly of any important changes.
When you create an account or use any service on the ar99 platform, certain information needs to be collected. This data is gathered in two main ways — what you provide directly and what is collected automatically as you use the platform.
| Data Type | Example | Collection Method |
|---|---|---|
| Identity Information | Name, date of birth, gender | Registration Form |
| Contact Information | Mobile number, email address | Registration / Contact |
| Identity Verification | NID, Passport, Driving License | KYC Process |
| Financial Information | BKash/Nagad/Rocket number, transaction history | Payment Processing |
| Device & Network | IP address, browser, device model | Automated logging |
| Gaming Activity | Betting history, win/loss records | Platform Usage |
| Cookies & Tracking | Session data, preference settings | Browser Cookies |
Ar99 only collects data that is strictly necessary for the proper operation of the platform and to meet legal obligations. No excessive or unnecessary information is collected.
Ar99 uses collected data exclusively for specific, legitimate purposes. Under our Privacy Policy, we process your information for the following reasons:
- Account Management: To create, verify, and manage your account.
- Payment Processing: To ensure safe and accurate deposits and withdrawals.
- Customer Support: To resolve issues and provide you with assistance.
- Security Verification: To prevent fraud, money laundering, and unauthorized access.
- Legal Compliance: To comply with directives from government regulatory authorities.
- Service Improvement: Data analysis to improve user experience.
- Promotional Communications: To inform you about offers and bonuses, with your consent.
- Responsible Gaming: To identify problematic gaming patterns and provide appropriate support.
Your Control
You can opt out of promotional communications at any time, either through your account settings or by contacting our support team.
Ar99 never sells your personal data. However, limited information may be shared with trusted third parties in certain specific circumstances. These cases are clearly outlined below:
| Third Parties | Reason |
|---|---|
| Payment Providers | To process and verify transactions (bKash, Nagad, Rocket) |
| Identity Verification Agencies | In compliance with regulatory requirements for KYC and age verification |
| Security Providers | Fraud Detection & Cybersecurity |
| Law Enforcement Agencies | To comply with court orders or legal obligations |
| Game Providers | Data required to properly deliver gaming services |
Important
Data shared with third parties is limited to only what is necessary. All third parties are required to comply with ar99's strict privacy standards.
Ar99 uses cookies and similar technologies on its website. Cookies are small data files stored in your browser that help make the platform more functional and efficient.
The following types of cookies are used on ar99:
- Essential Cookies: Required for login sessions and security. Disabling these will prevent the platform from functioning properly.
- Preference Cookies: To remember your language, theme, and other preferences.
- Analytics Cookies: To enhance our services by analyzing user behavior.
- Security Cookies: To detect fraud and suspicious activity.
You can manage or delete cookies through your browser settings. Please note that disabling certain cookies may limit some features of the platform.
Ar99 employs the highest technical standards to protect your personal and financial information. Our security infrastructure operates in full compliance with international standards.
- All data transmissions 256-bit SSL/TLS Encryptionsecured by
- Sensitive data stored on servers AES-256 Encryption is used to protect it.
- Passwords are never stored in plain text — only their Hashed formstored with
- Regular security audits and penetration testing are conducted.
- 24/7 monitoring is active to detect unauthorized access.
- Staff are granted access only to the data they need (Least Privilege Principle)।
In the Event of a Data Breach
In the event of a data breach, affected users will be notified within 72 hours and immediate remedial action will be taken.
Ar99 retains your data only for as long as necessary. Retention periods vary depending on the type of information and applicable legal obligations.
| Data Type | Retention Period |
|---|---|
| Account Information | 5 years after account closure |
| Financial Transaction Records | Up to 7 years (legal requirement) |
| KYC Documents | 5 years after the end of the relationship |
| Gaming History | 3 years after account closure |
| Support Contact | 2 years from the date of contact |
| Marketing Preferences | Until consent is withdrawn |
Once the retention period expires, data is securely deleted or anonymized.
Under ar99's Privacy Policy, you have several important rights over your own data. Contact our support team to exercise any of these rights.
Right to Access Your Data
You may request to see what personal information ar99 holds about you.
Right to Correct Your Data
You may request corrections to any inaccurate or incomplete information.
Right to Delete Your Data
You can request that your data be deleted under certain circumstances.
Right to Restrict Processing
You can request that we stop using your data for specific purposes.
Right to Data Portability
You may request a copy of your data in a structured, portable format.
Right to Withdraw Consent
You may withdraw your consent to marketing communications at any time.
Ar99 strictly prohibits anyone under 18 from using the platform. We do not knowingly collect any data from minors.
If we become aware that a minor has created an account or provided personal information, that account will be immediately closed and all associated data will be deleted.
A Note for Parents
If your child has accidentally registered on ar99, please contact our support team immediately. We will take swift action.
Ar99 may update this Privacy Policy from time to time. Changes may be driven by new legislation, technological developments, or updates to our services.
In the event of significant changes, we will:
- We will display the date of the update at the top of the page.
- We will notify you via your registered mobile number or email.
- We will display a notice on the platform.
Continued use of the platform after any changes will be considered acceptance of the updated policy.
For any questions, complaints, or requests to exercise your rights regarding our privacy policy, please contact us:
Privacy Team
Email: [email protected]
We typically respond to requests within 48 hours. For urgent matters, please reach us via live chat.